Replace Your Alarm Phone Line (POTS) Before It Stops Working
Keep your system monitored. Upgrade to cellular in one visit-no disruption, no guesswork as we're sunsetting all copper phone lines on December 31 2026 so you must convert to cellular.
What is a POTS Line?
POTS (Plain Old Telephone Service) lines are traditional copper phone lines that many older alarm systems use to communicate with the central monitoring station.
These lines were once the standard—but they're now being phased out nationwide as phone companies transition to digital and wireless networks.
Important to Know
- Some customers may still have a working phone line today
- Others may lose service suddenly due to provider changes or outages
- Once disconnected, your alarm system can no longer communicate with the monitoring center
Bottom line: Your system may still "look" normal—but signals may not be going through.
What This Means for You
- Reliable signal transmission (no telephone "POTS" line required)
- Faster communication with central station
- No dependence on aging copper infrastructure
- Avoid sudden loss of monitoring
- Works even if your phone service changes
This is now the standard for modern alarm monitoring.
- We're seeing more customers lose phone line connectivity
- Your panel still works locally, but monitoring stops
- This is not a repair - it's an industry-wide change
Step 1: Identify Your Panel
Look at your alarm keypad or panel and match it to one of the options below.
Then select the upgrade that applies to your system
Eligible Panels Includes:
Basic Cellular Upgrade
GE Concord / Concord 4 / Concord Express
Honeywell Vista 50P / 128BP
DSC 832 / DSC 1832
NetworX NX-8
FBI alarm panel systems
Honeywell VIA30PSE
Cellular + App Upgrade
Honeywell Vista 15P
Honeywell Vista 20P
Honeywell Vista 128BPT
Choose Your Upgrade
Step 1: Look at your alarm keypad to identify your panel.
Step 2: Select the upgrade that applies to your system.
Basic Cellular Upgrade
For most standard systems. Monitoring only, no app.
$34/mo (billed quarterly)
WHAT YOU GET
- Cellular communicator installed
- Professional programming + activation
- No app (monitoring only)
Smart System Upgrade
Full system upgrade to a modern smart security hub.
$39/mo (billed quarterly)
WHAT YOU GET
New IQ5 PowerG Hub (all-in-one panel)
Uses most existing sensors
Built-in cellular + modern interface
App control + automation
Cellular + App Upgrade
For compatible systems. Includes mobile app access.
$39/mo (billed quarterly)
WHAT YOU GET
Cellular communicator
Mobile app access
Remote arm/disarm + alerts
How Our Monitoring Works
Secure Your Installation
Complete your details below to book your upgrade.
About Alarm Crew, Inc.
Alarm Crew, Inc. has been protecting homes and businesses across the Phoenix Valley since 1990. What started as a small, locally owned company has grown into one of Arizona's most trusted security providers-built on long-term relationships, not contracts.
We're not a national, one-size-fits-all provider-but we are certified across all major security brands. Our team lives and works right here in Arizona, giving us a real understanding of what local homeowners and business owners actually need.
Today, we specialize in modern security systems powered by advanced technology-combining alarm systems, cameras, access control, and smart automation into one seamless experience.
"You're Not Just a Customer. You're Part of the Crew!"
Professional Installation
Licensed & Insured
Fast scheduling available
Serving the Phoenix area since 1990.
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